1. All Sales Are Final
Ticket purchases are final. Lynk-X does not guarantee refunds for a change of mind, schedule conflict or any other attendee-side reason. If you can no longer attend, list your ticket for resale through the Platform's resale feature rather than requesting a refund.
2. Requesting an Exception
You may submit a refund request to the event's organizer from My Tickets. The organizer reviews each request at their discretion and, if granted, sets the refund amount (up to the ticket's original purchase price). Submitting a request does not guarantee approval, and your ticket remains valid for entry while the request is pending.
3. Event Cancellations
Full refunds are automatically processed for all ticket holders if an event is cancelled by the organizer. Refunds are issued from escrowed ticket revenue and do not require a request.
4. Refund Process
Approved refunds to your Lynk-X wallet are typically available within minutes. Refunds to an external payment method or bank account may take 1-5 business days depending on your payment processor and country.
5. Capacity Denial
If you are denied entry solely because the venue reached its legal capacity, and you arrived within the check-in window specified for the event, you are entitled to a full refund of the ticket face value.
6. Non-Refundable Items
Platform service fees are non-refundable except where an event is cancelled by the organizer. Lynk-X is not responsible for travel, accommodation or other costs related to attending an event.
7. Local Law
Where applicable local law grants a non-waivable refund or cooling-off right, that right applies notwithstanding this policy.