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How can we help you today?
Managing your purchases and entering events.
All ticket sales are final. Refunds are automatic only if the organizer cancels the event. If you simply can't attend, resell your ticket from My Tickets — or tap 'Request Refund' to ask the organizer to grant one at their discretion.
Yes — since sales are final, resale is the fastest way to recover your cost. List the ticket from My Tickets at or below face value and Lynk-X handles the transfer once it sells.
No. Once downloaded, your ticket QR code is available offline in the Lynk-X App.
Keeping your funds and data safe.
You can initiate a secure PIN reset through the Wallet Settings using your registered recovery email.
Most payments are instant. If your balance doesn't update, wait 15 minutes and then contact support.
Help with hosting and payouts.
KYC identity verification times vary by country and document type. You will receive an in-app notification as soon as your review is complete.
Funds are released to your Wallet within 72 hours of your event ending — most payouts are released same-day, unless a fraud or compliance review is in progress.
Landing funds in your Lynk-X wallet is always free. Cashing out to a bank account or mobile money carries a small country-specific withdrawal fee, shown before you confirm — this covers the payment rail's own processing cost.